Shipping policy

There shipping time will take up to 1-3 weeks. We want to ensure transparency regarding our shipping policies. While we strive to deliver your products promptly.

Please note that this timeframe is an estimate, and actual delivery times may vary based on factors such as your location, shipping method, and potential unforeseen delays.

Order Changes or Cancellation:

If you need to make changes to your order or cancel it, please contact our customer support at support@magiquegift.com team as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, we may not be able to make changes or cancellations.

Damaged Items:

We take great care in packaging and handling your orders to ensure they arrive in excellent condition. However, if you receive a damaged item, please follow these steps:

1. Contact our customer support team at support@magiquegift.com within 7 days of receiving the damaged item.
2. Provide clear photos of the damaged item, including any damaged packaging.
3. Our support team will assess the situation and assist you with a resolution, which may include a replacement or refund.

Please note that any damage reported after the 7-day window may not be eligible for a replacement or refund.

Shipping Insurance & Lifetime Warranty

Opt for Shipping Insurance for added protection during transit for any lost and or items stuck at customs. Our Lifetime Warranty covers manufacturing defects and ensures a worry-free experience for up to 3 maps. Simply send us a picture of your damaged item and we will contact you with further information.

 

Contact Information:

If you have any questions or concerns about our shipping or refund policy, please do not hesitate to reach out to our customer support team at support@magiquegift.com. We are here to assist you and ensure your shopping experience with us is as enjoyable as possible.